Frequently Asked Questions

No, we exclusively deliver to business customers (B2B). Our products and services are specifically tailored to the needs of businesses and institutions.

The minimum order quantity may vary by product. For most products, there is no a minimum purchase requirement. Please contact us for specific information.

Shipping costs depend on the size of the order and the delivery location. For large orders, shipping costs may be waived. This will be clearly indicated during the ordering process or in your quote.

Yes, we are happy to provide a customized quote based on your specific requirements and quantity. Please contact us for more information.

The standard delivery time is typically 3 to 5 working days, depending on stock availability and your location. For larger orders or custom products, delivery may take longer, but this will always be communicated in advance.

Yes, we offer tiered discounts. The more you order, the higher the discount. For exact prices and discounts, please contact us or request a quote.

No, we currently offer our products for you to personalize yourself. However, if there is enough demand, we may introduce this service in the future.

We accept payments via bank transfer and credit card. For regular customers, we also offer the option of payment on invoice within an agreed timeframe.

If a product is temporarily out of stock, we will contact you as soon as possible to inform you about the expected delivery time. You can then choose to wait or select an alternative product.

Orders can be canceled or modified as long as they have not yet been shipped. Please contact our customer service as soon as possible to discuss your request.

You can easily create an account by filling out the registration form on our website. After approval, you will have access to our B2B prices and can place orders immediately.

We only accept returns in the case of defective or incorrectly delivered products. Since we sell B2B and products are often ordered customized or in bulk, there is no standard return policy for other situations.

Yes, we are always ready to assist you with questions or issues after your purchase. Please feel free to contact us for further support or to resolve any problems.